Features of our Service in Medical Transcription
1. Well-qualified and dedicated workforce
We believe in the following saying ‘a chain is only as strong as its weakest link,’ and this is very true when it comes to transcribing medical documents. To make certain that the beads are strong enough, we test each member of the team before they are hired to ensure their competence match to our standards. We are also committed to giving them the support they need at work by conducting continuous educational programs and feedbacks to ensure each individual in the team comply with explicit quality standards. In an organizational culture where everyone has what it takes and knows exactly what he/she has to do, goals are accomplished relatively easily.
2. Futuristic technology
- Secured Login facility for Doctors/Hospitals/Clinics
- Direct digital voice recording
- Toll free dictation service for the dictators
- Support for different handheld devices
- Auto Routing of dictated files
- Simple Menu system that is easy to understand
- Dictation can be played back and modified if necessary before sending it for transcription
- Doctors can specify quicker turnaround time for each dictation (optional)
- Multiple Template support and completely Automated File Flow.
- Facility to monitor File Status
- GSM compression
- Automatic Demographic Fetch
- Easy Reference and Search of files
- Transcribed file Review and Formatting
- Electronic Signature
- E-Mail / Print of signed documents
- Batch Printing
- Optional PKI base encryption and security
3. Twenty-four hour coverage/TAT
Our staff benefits from time and achievement orientation programs that we conduct for strategic planning for deadlines. We offer 24 hour turnaround – with faster service for stat reports. We are able to quickly start with new accounts.
4. Customized dictation/transcription services
We offer a variety of dictation methods you can choose from.
- Direct dial dictation using a toll free line
- Dictate into a hand-held digital recorder and upload the files to us using our automated software.
- Dictate into your PC and upload the files directly to our location
- Dictate into your existing portable handy recorders and send us your tapes
We can also format your documents in a way that best suits your requirements. Choose our web-based services that include online viewing, editing, E-signatures
5. Quality Assurance - What makes 100 percent….
We believe that the medical records are vital components to the healthcare industry. Keeping this in mind, we have developed our own transcription strategy based on the following foolproof methodology. Our transcription standards are as per the AAMT rules.
The transcribed documents are ‘2-level’ checked by Editors/Quality Analysts to ensure each document is 100% accurate. The proofreader, with an in-depth knowledge in AAMT guidelines and proficiency in referencing and researching, also reads documents that are assigned to him/her with a sense of doubt to check for errors. At the final level, the Quality Review specialists audit files at random at each level of transcription to assess quality and rate individual performance. This system has helped us in serving our clients the best possible way.
6. Confidentiality/Security of service (HIPAA compliant)
Wave Online LLC is committed to providing solutions that are compliant with all applicable laws and regulations under the Health Insurance Portability & Accountability Act (HIPAA). As your partner in the chain of trust-carrying health information, we have in place specific technical and physical security features for data system components, identification of authorized users, control of access, data integrity, and backup/recovery to ensure availability and reliability . Our transcriptionists operate under confidentiality/nondisclosure agreements and are trained on HIPAA privacy laws.
7.Competitive pricing/cost
We make it possible for our customers to save up to 30% of their current transcription costs, without any compromise in the service standards.
We offer a free, one-week trial period.
8. 24/7 access to your customer service representative
We provide personalized customer service and hands-on client relationship management. If you require any clarification or information, our Customer Care Executive will be more than happy to attend to you.
9. 24/7 IT support team
Our IT support team is operational all through the year to help you clear your doubts regarding web-based operating system, supporting software, file-related queries, and other relevant clarifications you may require.
10. Web-based reports delivery
We ensure a 100% HIPAA compliant mode of data transmission with added options such as electronic signature, web-based printing, online editing, and many more.
11. Record archiving
We provide a lifetime support in record archiving.
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